ESCAL PLAZA

Information Centre

OPEN

Reception and information for the rest room, rental rooms, Ryujin no Yu hot spring, courier service, and more.

As soon as you enter through the main entrance on the 1st floor of Escal Plaza, you’ll see the Information counter, the first place to greet arriving guests.
In addition to providing information about the ski resort and facilities, the counter also handles lockers, the Ryujin no Yu day-use hot spring, and courier services for skis and boards.
Please feel free to ask us anything.

Purchase summer lift tickets here

In summer, this becomes the Information & Ticket Center. Please come here to purchase summer lift tickets.

Facility map here (PDF)

Opening period

2026/11/21 ～ 2027/5/6

Opening hours

Open – December 18, 2026: 8:00–17:00

December 19, 2026 – March 28, 2027: Open 24 hours

March 31 – May 6, 2027: 8:00–17:00

Payment methods

  • Credit card
  • WAON
  • UnionPay
  • PayPay
  • Transportation IC card
  • WeChat Pay

Snowboard/ski courier service

Boards, skis, bags, and other items shipped by guests before their visit can be picked up at the Escal Plaza 1F Information counter on the day of your visit. You can also ship your gear home by courier from Escal Plaza when you leave.

Shipping to Escal Plaza

Boards, skis, bags, and other items shipped by guests before their visit can be picked up at the Escal Plaza 1F Information counter on the day of your visit.

  • Items are handed over at the Information counter on the 1st floor of Escal Plaza.
  • Please make sure your luggage is sent so that it arrives at Escal Plaza by the day before your visit.
  • Luggage will not arrive in the morning of its scheduled delivery date, so you will need to wait until it arrives.
  • Please note that cool/refrigerated delivery cannot be accepted.

Shipping address

〒399-9211 Nagano-ken, Kitaazumi-gun, Hakuba-mura, Kamishiro 22184-10
Able Hakuba Goryu, c/o Escal Plaza Information + the customer’s name

※　Please be sure to send your luggage so that it arrives by the day before your visit.
※　Please be sure to send items with shipping prepaid. (Cash-on-delivery packages will generally be returned as is, so please be aware.)

Yamato Transport ski courier page

Shipping from Escal Plaza

Courier fees from Escal Plaza *tax included

[SIZE]
We will compare the total of the three dimensions (length, width and height in cm) with the actual weight, and the item will be treated as the larger of the two.		 Hokkaido Northern Tohoku Southern Tohoku, Kanto, Shinetsu, Chubu, Hokuriku Kansai Chugoku, Shikoku Kyushu Okinawa
Aomori, Akita,
Iwate		 Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi, Nagano, Niigata, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo Okayama, Tottori, Hiroshima
Shimane, Yamaguchi, Kagawa
Ehime, Tokushima, Kochi		 Fukuoka, Saga,
Miyazaki, Oita,
Nagasaki, Kumamoto,
Kagoshima		 Okinawa
60 size
Up to 2kg		 ¥1,460 ¥1,060 ¥940 ¥1,060 ¥1,190 ¥1,460 ¥1,610
80 size
Up to 5kg		 ¥1,740 ¥1,350 ¥1,230 ¥1,350 ¥1,480 ¥1,740 ¥2,230
100 size
Up to 10kg		 ¥2,050 ¥1,650 ¥1,530 ¥1,650 ¥1,790 ¥2,050 ¥2,860
120 size
Up to 15kg		 ¥2,610 ¥2,170 ¥2,040 ¥2,170 ¥2,310 ¥2,610 ¥3,510
140 size
Up to 20kg		 ¥3,250 ¥2,780 ¥2,630 ¥2,780 ¥2,930 ¥3,250 ¥4,180
160 size
Up to 25kg		 ¥3,630 ¥3,160 ¥3,020 ¥3,160 ¥3,320 ¥3,630 ¥4,830
180 size
Up to 30kg		 ¥5,220 ¥4,480 ¥3,680 ¥4,480 ¥4,900 ¥5,220 ¥8,020
200 size
Up to 30kg		 ¥6,540 ¥5,410 ¥4,470 ¥5,410 ¥6,220 ¥6,540 ¥9,670

Boards, skis, bags, and other items shipped by guests before their visit can be picked up at the Escal Plaza 1F Information counter on the day of your visit.

About ski courier service specifications

One pair of skis or one snowboard ・One pair of skis or one snowboard, plus wear/boots, etc.
・Two pairs of skis or two snowboards, plus wear/boots, etc.
・Two pairs of skis or two snowboards		 Cardboard Box Bags
Shipping charges will  vary depending on the size 180 Shipping charges will be calculated based on size.

(We cannot handle packages exceeding 200cm in total dimensions (sum of three sides).)

 The shipping fee will be determined by the size of the item.

 

  • Shipping from Escal Plaza is handled only by Kuroneko Yamato courier service.
  • The deadline for same-day shipping is 16:00.
  • The maximum weight that can be handled is 30kg.
  • International shipping is not available.

Others

Ticket Centre
Night Time Resting Hall
Rental Room for Day Use
Hotspring Onsen
Lockers & Dressing room